Frequently Asked Questions
Please contact our Customer Support Team at Hello@supportonishield.com for more info.
Oni Shield is a UK-based clothing brand focused on bold streetwear inspired by music, art, and culture, launched in 2024.
The brand is inspired by self-expression, urban street culture, and a passion for quality, limited-edition fashion pieces.
All our designs are original, created in-house or through collaborations with talented artists and creators.
Yes, we love collaborating with artists and creators to bring fresh, unique designs to our collections.
Oni Shield is proudly based in the United Kingdom.
Please refer to our detailed sizing chart available on each product page to choose the best fit for you.
Our shirts and hoodies feature a modern, slightly relaxed fit designed for comfort and style.
Yes, most of our clothing is unisex and designed to suit a wide range of styles and body types.
We use high-quality, sustainably sourced materials such as organic cotton and recycled fabrics wherever possible.
Our clothes are pre-shrunk, but we recommend following the care instructions to maintain their size and shape.
The Oni mask symbolizes strength, protection, and the rebellious spirit reflected in our brand's identity.
Yes, we release limited edition collections to keep our offerings unique and exclusive.
Sold-out items are generally not restocked to maintain exclusivity, but keep an eye on our announcements for any special releases.
We occasionally accept custom design requests and collaborations; please contact us at admin@onishield.com to inquire.
Our artwork is influenced by a blend of anime, streetwear culture, cyberpunk aesthetics, and urban art.
UK orders typically arrive within 2–4 working days for standard shipping, and 1–2 days for express. International shipping times vary by region.
Yes, we ship worldwide using tracked international services with estimated delivery times varying by destination.
You’ll receive an email with tracking details once your order has shipped. Please allow up to 24 hours for tracking activation.
Orders can only be changed or cancelled within 24 hours of placing them. Please contact us immediately at admin@onishield.com.
If your package is lost or delayed, please contact us at admin@onishield.com with your order number and we will assist you.
We accept returns on full-priced items within 14 days of delivery if items are unused, unworn, with tags, and in original packaging. Please email returns@onishield.com to start a return.
Contact us immediately with photos at support@onishield.com so we can resolve the issue at no extra cost to you.
Return shipping costs are generally the customer’s responsibility unless the item was faulty or incorrect, in which case we cover shipping.
We accept all major credit and debit cards, PayPal, Shopify Payments, as well as Klarna, Google Pay, Apple Pay, and Samsung Pay for your convenience.
Yes, all payments are securely processed through trusted payment gateways with encryption to protect your information.
Yes! We occasionally offer promo codes and gift cards. Subscribe to our newsletter to stay updated on the latest deals.
Follow us on social media and subscribe to our newsletter for the latest updates and exclusive offers.
Absolutely! We love seeing our community share their style. Tag us @onishieldofficial for a chance to be featured.